In some cases, your service provider might need to whitelist your IP address in order to reach their server.ĭisable SIP ALG on your router if it has this option. Also double check the transport type (UDP/TCP/TLS) and port number. If the problem persists, contact your VoIP service provider, and ask if they are receiving registration requests from Bria on your SIP account. Remember that once you make a change in the admin portal, you need to log out and back in on the Bria app to reflect the changes you made. When trying for STUN, set as the firewall server URL (it does not require a username or password). In the Service Settings tab, try changing your Firewall Method to one of the available options. This test configuration would be duplicate of your current one, with slight adjustment to Firewall Method. To do so, log into Bria admin portal, go to the Voice and Video tab, and set up a new voice configuration for testing.
Bria supports multiple options, and you are going to try each one to see which one works for your network. Try changing the firewall strategy used in Bria. When port number is set to Auto in the admin portal, Bria uses 5060. For TLS transport, often the port 5061 is used. Log into Bria admin portal, go to the Voice and Video tab, and check these fields: Domain and Port.Īsk your VoIP service provider what transport and port you should be using to connect to their service. Make sure you or your admin entered the correct domain name for your SIP server. It means that Bria cannot reach the SIP server (VoIP service provider or PBX), or the server is not responding. Can I subscribe to multiple Desktop Cloud, Tablet Cloud and Mobile Cloud clients? Existing customers would have been able to mix and match the number and type of devices (desktop, smartphones and tablets) required during subscription signup process.408 Request Timeout (no response received from the server) Get the same benefits as Cloud Solutions, plus more. As an alternative for new customers, CounterPath recommends, a full-featured Unified Communications solution that combines the feature richness of CounterPath’s award-winning softphone client suite and platform agnostic solutions. Please note that Cloud Solutions is no longer available, but existing Cloud customers can still access their account and services through their Store account. The Cloud-based software will also receive automatic updates to ensure users will always have access to the most current and feature rich versions of our softphones. Bria Cloud Solutions is a subscription-based service (think SaaS) that allows users to access and use the software for the term of their subscription.
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